The terms that govern use of Relay Wire.

Effective date: May 23, 2026

1. Agreement to terms

These Terms and Conditions govern access to and use of Relay Wire, including the website, portal, product features, trials, demos, and related services. By using Relay Wire, you agree to these terms on behalf of yourself or the organization you represent.

2. Service description

Relay Wire provides cloud-based tools for fax record management, archive and search, delivery confirmation, audit history, routing, filtering, alerts, and related workflow features. Available capabilities depend on the selected plan, configuration, and written account terms.

3. Eligibility and authority

You must be at least 18 years old and authorized to bind your organization to these terms. You are responsible for accurate account information and for keeping account credentials secure.

4. Customer responsibilities

You are responsible for your fax workflows, users, account configuration, customer relationships, regulatory obligations, and lawful use of the service. You must ensure that your use of Relay Wire complies with applicable laws, contracts, telecommunications rules, privacy obligations, and industry requirements.

5. Acceptable use

You may not use Relay Wire to send, store, process, or support unlawful, abusive, harassing, infringing, deceptive, harmful, or unauthorized content or activity. You may not interfere with the service, attempt unauthorized access, reverse engineer the service, bypass security controls, or use Relay Wire to violate fax, privacy, consumer protection, export, sanctions, or telecommunications laws.

6. Subscriptions, trials, and billing

Plan features and pricing are described on the website or in written account terms. Paid subscriptions may be billed monthly, annually, or as otherwise agreed. Trials may be limited, modified, or ended by Relay Wire at any time. Fees are non-refundable unless required by law or stated in written account terms.

7. Customer data

Customers retain ownership of their fax content and customer data. Customers grant Relay Wire the rights needed to host, process, transmit, store, index, display, route, secure, support, and otherwise operate the service. Relay Wire does not sell customer fax data.

8. Third-party providers and infrastructure

Relay Wire may interoperate with customer fax providers, communications infrastructure, hosting providers, software tools, or other third-party systems. Relay Wire is not responsible for third-party systems outside its control, including outages, configuration issues, provider changes, or failures caused by customer infrastructure.

9. Security and access

Relay Wire uses safeguards designed to protect the service, but no service is perfectly secure. Customers are responsible for managing users, permissions, credentials, internal handling of records, and downloaded or exported data.

10. Compliance disclaimer

Relay Wire is general business fax record infrastructure. Unless expressly agreed in writing, Relay Wire does not represent that the service satisfies any specific regulatory framework, certification, audit standard, healthcare requirement, business associate obligation, or industry-specific compliance obligation.

11. Service availability and changes

Relay Wire aims to operate reliable services but does not guarantee uninterrupted or error-free availability. We may modify, suspend, or discontinue features to improve the service, maintain security, address operational needs, or comply with legal requirements.

12. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and use it only for purposes related to Relay Wire, unless disclosure is required by law.

13. Intellectual property

Relay Wire, the website, software, designs, workflows, trademarks, content, and documentation are owned by Relay Wire or its licensors. These terms do not transfer ownership of Relay Wire intellectual property to customers.

14. Disclaimers

Relay Wire is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

15. Limitation of liability

To the maximum extent permitted by law, Relay Wire will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, or business interruption. Aggregate liability is limited to amounts paid to Relay Wire for the service during the twelve months before the event giving rise to the claim, unless prohibited by law.

16. Indemnity

You agree to defend, indemnify, and hold Relay Wire harmless from claims arising out of your use of the service, customer data, account configuration, unlawful activity, violation of these terms, or violation of third-party rights.

17. Termination

Either party may terminate use of the service according to the applicable plan or written agreement. Relay Wire may suspend or terminate access for nonpayment, security risk, misuse, unlawful activity, or violation of these terms.

18. Governing law

These terms are governed by the laws of Texas, without regard to conflict of law principles, unless applicable law requires otherwise.

19. Changes to terms

Relay Wire may update these terms from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of Relay Wire after updates means you accept the updated terms.

20. Contact

Questions about these terms can be sent to team@relaywire.app. Mailing address: Relay Wire, 9535 Forest Lane, Suite 114J, Dallas, TX 75243.