How Relay Wire handles business and fax record data.

Effective date: May 23, 2026

1. Introduction

Relay Wire provides cloud-based fax record, search, routing, proof, filtering, alerting, and related account services. This Privacy Policy applies to relaywire.app, the Relay Wire website, sales and support interactions, and the Relay Wire service.

Questions about this policy can be sent to team@relaywire.app.

2. Information we collect

We may collect account and contact information such as name, business name, email address, phone number, business address, fax number, billing details, plan interest, and communications with our team.

When customers use the service, Relay Wire may process fax documents, fax metadata, sender and recipient information, timestamps, page counts, status history, routing activity, user activity, portal activity, IP address, device information, and logs needed to operate the service.

3. How we use information

We use information to provide the service, create and administer accounts, process requests, route fax activity, maintain searchable records, send alerts, support customers, improve reliability, prevent abuse, protect the platform, comply with legal obligations, and communicate about product, account, security, billing, or support matters.

4. Customer fax data

Customer fax content and service data are processed to deliver Relay Wire. We do not sell customer fax data. We do not use customer fax data for advertising profiles, third-party marketing, or model training.

5. Cookies and website technologies

Relay Wire uses essential cookies to operate the website, remember cookie choices, support security, and maintain user preferences. If optional analytics are enabled, they are used to understand aggregate website performance and improve the site experience.

6. Sharing and subprocessors

We may share information with service providers that help us host, secure, support, process payments, communicate, monitor, or operate Relay Wire. These providers are expected to use information only for the services they provide to us and to protect it appropriately.

We may also disclose information when required by law, to protect rights and safety, to prevent fraud or abuse, or in connection with a business transaction such as a merger, financing, acquisition, or sale of assets.

7. Retention

Fax record retention depends on the selected plan or written account terms. Essential is designed around recent history, Professional around longer operational history, and Enterprise around configured retention needs. Account, billing, support, security, and operational records may be retained as needed for business, legal, audit, and security purposes.

8. Security

Relay Wire uses administrative, technical, and organizational safeguards designed to protect information. These may include encryption in transit and at rest, access controls, logging, backup practices, monitoring, and internal access limitations. No system can be guaranteed perfectly secure.

9. Customer responsibilities

Customers are responsible for managing authorized users, safeguarding credentials, configuring access appropriately, and determining whether Relay Wire is suitable for their legal, regulatory, contractual, and industry requirements.

10. Privacy rights

Depending on location, individuals may have rights to request access, correction, deletion, portability, or restriction of certain personal information. Requests can be sent to team@relaywire.app. We may need to verify the request before responding.

11. International processing

Relay Wire is operated from the United States. Information may be processed in the United States and other locations where Relay Wire or its service providers operate.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page by updating the effective date or by providing another appropriate notice.

13. Contact

Relay Wire privacy questions can be sent to team@relaywire.app. Mailing address: Relay Wire, 9535 Forest Lane, Suite 114J, Dallas, TX 75243.