Does Relay Wire replace my fax provider?
No. Relay Wire is designed to add a searchable record and workflow layer around the fax setup you already use.
FAQs
Questions buyers ask before adding Relay Wire.
Answers about setup, provider fit, records, alerts, security, retention, and plan decisions.
Setup
Will this disrupt the fax line?
Can we keep our current fax number?
Yes, the goal is to keep the number your customers, partners, agencies, and vendors already know.
Do staff need to change how they fax?
The setup is designed around familiar behavior. Relay Wire adds the portal, records, routing, and evidence around the workflow.
How quickly can we get set up?
Setup starts with a review of your provider, line count, users, and routing needs. We confirm timing during the demo.
Records
What exactly does Relay Wire track?
Does it track inbound and outbound fax?
Relay Wire is designed around the fax activity your team needs to search and prove. We confirm inbound and outbound coverage for your configuration during setup.
Can I export my archive?
Yes. Exportable history is part of the value when a client, auditor, carrier, court, or internal team asks for the record.
What happens if a fax fails?
The status history helps your team see the event, review what happened, and decide the next action.
Can I add more fax lines later?
Yes. Multi-line and multi-location needs are typically reviewed through Enterprise.
Plans
Pricing and limits.
Are there volume limits?
Fax volume is reviewed during setup so the plan matches daily usage and retention needs.
Which plan should most teams choose?
Professional is the strongest fit for daily operations because it includes delivery confirmation, audit log, and email alerts.
Can I change plans later?
Yes. Upgrade or downgrade as the workflow changes. Enterprise is available for larger, multi-line, or integration-heavy setups.
Is pricing per line or account?
Plan fit depends on line count, locations, volume, users, and retention. We confirm that before activation.
Security and compliance
Handling sensitive documents.
How is data protected?
Relay Wire uses encryption in transit and at rest, access controls, activity history, backups, and operational monitoring.
Do you sell or share customer fax data?
No. Relay Wire does not sell customer fax data or use it for marketing or model training.
Do you support healthcare or BAA requirements?
Healthcare teams should contact us to review requirements before using Relay Wire with protected health information. We do not claim HIPAA compliance or BAA availability unless confirmed in writing.
Can you complete a security review?
Send security questions through the contact page and we will review what your team needs before setup.
Have a question we did not answer?
Tell us your current fax setup and what your team needs the record to prove.