How it works

Your team keeps faxing. Relay Wire builds the record around it.

Relay Wire layers onto the fax workflow you already use so documents become searchable, routed, and ready to prove what happened.

01Map the line

Provider, number, routing path, volume, and users.

02Capture events

Inbound and outbound activity becomes searchable.

03Route work

Alerts move documents to the right person.

04Prove history

Export records when questions come later.

Operational view

The portal is built around the work your team does after a fax arrives.

Relay Wire does not turn fax into another disconnected inbox. It gives operations teams a record layer around the fax line: activity, search, routing, proof, and administration.

  • Searchable timeline of fax activity
  • Document routing and alert review
  • Exportable proof packets for customers and auditors
  • Retention controls based on plan and workflow

Workflow

Six steps from fax line to dependable record.

Setup is designed to reduce disruption first, then add visibility around the documents moving through the line.

Step 1

Review the fax path

We confirm provider, number, inbound and outbound flow, line count, and current staff behavior.

Step 2

Confirm record needs

We map archive retention, proof requirements, alert needs, and who needs portal access.

Step 3

Connect the workflow

The existing fax process stays familiar while Relay Wire adds a searchable record layer.

Step 4

Index activity

Fax events are captured with sender, recipient, date, status, page count, and document context.

Step 5

Route and alert

Documents are surfaced to the right person before they become a missed handoff.

Step 6

Export proof

When someone asks what happened, your team can produce the record without reconstructing it.

Setup review

What we confirm before activation.

  • 1

    Provider and line pathHow the fax number currently sends, receives, forwards, or routes documents.

  • 2

    Operational ownershipWho reviews documents, who needs alerts, and who manages records.

  • 3

    Retention and exportHow long the business needs records and what proof must include.

  • 4

    Security and accessWho should access the portal and what controls the account needs.

Example proof packet

What the record can answer

DocumentClosing disclosure packet
StatusDelivered and archived
RouteTitle desk and loan officer notified
ExportTimestamp, recipient, page count, and activity history

Want to know how it connects to your fax setup?

Book a demo and we will review your line, provider, users, volume, and document flow.